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What we do

Our staff have acquired extensive knowledge, experience and expertise in executing advisory services in employee benefits, life insurance, banking, health and general insurance, and investments in Africa. We are uniquely placed to provide professional, tailor made and well-thought solutions for our clients.

Our main service areas include the following:

Retirement Fund Consulting

ACTSERV has a unique combination of skills, experience and expertise in executing actuarial consulting projects for Pension Schemes and Provident Funds in diverse countries in Africa. The experience gained includes the following, among others:

  • Strategic advice on the design, benchmarking and implementation of retirement benefit schemes;
  • Actuarial valuation of pension schemes and provident funds to comply with the requirements of the Retirements Benefits Act;
  • Advice on optimal Funding and Investment Strategies;
  • Advice on the pension aspects of corporate sales, purchases, mergers, and management buy-outs;
  • Establishment and advice on industry-wide schemes;
  • Individual and executive pension planning;
  • Pension cost accounting; and
  • Advice and practical assistance on winding-up pension schemes.

General and Health Care Insurance Consulting

We provide a range of services to general and health care insurance companies, reinsurance companies and general insurance business units of composite insurance companies on the following key issues:

  • Reserving:  Estimating the reserves for the future claims of an insurance company.
  • Product Pricing: We provide assistance with the rating of major insurance risks include commercial lines and personal lines such as motor, household, in-hospital benefits for Medical Schemes and Property Catastrophe. Our involvement in personal lines insurance covers:
    • Premium rate reviews;
    • Financial budgeting and business planning;
    • Portfolio monitoring;
    • Analysis of expenses;
    • Outstanding claims reviews;
    • Analysis of competitive position;
    • Analysis of recent sales and customer retention trends; and
    • Capital management planning.
  • Strategy Consulting: ACTSERV provides strategic advice to senior management and boards of medical insurers on a range of strategic issues.
  • Rating and Construction of Reinsurance Programmes
  • Cash Flow Analysis

Management Consulting

  • Review of Business Models
  • Review of Operations of Departments
  • Expense Analysis
  • Recommendation and Implementation of Efficient Business Processes

Life Insurance Consulting

Our consultants provide a range of advisory services to life insurers, including the following:

  • Actuarial Valuations of Life Funds
  • Financial Soundness and Embedded Value Calculations
  • Capital and Risk Modelling
  • Product Development
  • Development of Marketing Material,
  • Training of Staff on New Product
  • Strategy Consulting

Investment Consulting

We provide assistance and guidance to empower Trustees of institutional funds such as retirement funds in the following ways:

  • Development of Investment Policies
  • Guidance on Asset Allocation
  • Development of Key Performance Indicators
  • Independent Asset Consultancy
  • Investment Research and Analysis

IT Services

We have recently played a significant role in the design and deployment of Management Information Systems (”MIS“) in the the following areas:

  • Development of software systems
  • Data Mining Modules
  • Data Integrity and Forensics Modules
  • Unit-linked Investment Systems
  • Pension Benefit Calculation Systems

Enterprise Risk Management

  • Risk Assessment
  • Risk Modelling
  • Regulatory Compliance (Basel II)
  • Alternative Risk Transfer Consulting
  • Development of Risk Management Frameworks